What We Collect and Why It Matters
We collect the information you provide when you register — your name, contact details, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier so we can match payments to your account and
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resolve any discrepancies. We do not store your full mobile banking PIN or password; those stay with your wallet provider. We also gather technical data — your device type, browser, and session logs — to maintain account security and detect unusual access patterns. Cookies help us
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remember your session and preferences across visits, which we explain in a separate section below. We may share limited data with payment processors when a transaction requires verification, but we do not sell, rent, or trade your personal data to advertisers or unrelated third parties. Access
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to and use of our platform depends on your local law and whether your region is eligible. If your region's law grants you specific data rights — such as access, correction, or deletion — we honour those requests through our support channel. Retention periods vary by
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data type: transaction records are kept as long as required for financial reconciliation, while session logs are cleared on a rolling schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.